Last updated: October 2026
 

Every Essence Atelier Home order is prepared with care from our atelier in Switzerland.

Below you will find information about order processing, delivery and international shipments.

ORDER PROCESSING

Orders are normally processed within 72 hours of order confirmation.
 

Processing time refers to the time required to prepare, pack and dispatch your order and is separate from the estimated delivery time.

As many of our pieces are handmade and produced in small quantities, processing may occasionally take a little longer during collection launches, particularly busy periods or exceptional circumstances.

If there is a significant delay with your order, we will contact you using the email address provided at checkout.

SHIPPING DESTINATIONS

We currently ship within:

• Switzerland

• selected European Union countries

• the United Kingdom

Available shipping destinations and shipping rates will be shown at checkout.

If your destination is not available at checkout, please contact us at hello@essenceatelierhome.com.

DELIVERY TIMES

Estimated delivery times depend on the destination and shipping service selected.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

Delivery times provided by Essence Atelier Home or by the shipping carrier are estimates and cannot always be guaranteed.

International deliveries may occasionally take longer due to customs processing, local postal services or circumstances outside our control.

SHIPPING COSTS

Shipping costs are calculated according to the destination, parcel size and selected shipping method.

The applicable shipping cost will be displayed before you complete your order.

CUSTOMS, DUTIES & IMPORT TAXES

Orders shipped outside Switzerland may be subject to import VAT, customs duties, handling fees or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and remain the responsibility of the customer.

Essence Atelier Home does not control these charges and cannot predict their amount.

We recommend checking the applicable import rules in your country before placing an order.

If a parcel is refused because customs duties, taxes or other import charges have not been paid, any costs incurred in returning the parcel may be deducted from the refund where permitted by applicable law.

DELIVERY ADDRESS

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at hello@essenceatelierhome.com.

We will do our best to amend the address before dispatch, but we cannot guarantee changes once an order has entered the shipping process.

Essence Atelier Home cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

DELAYED OR LOST PARCELS

If your parcel appears to be significantly delayed, please contact us at:

hello@essenceatelierhome.com

We will help you check the available tracking information and, where appropriate, contact the shipping carrier.

Please note that international customs delays are outside our direct control.

DAMAGED PARCELS

If your parcel arrives visibly damaged, please photograph the packaging before opening it whenever possible.

If the product inside has also been damaged, contact us as soon as reasonably possible with:

• your order number;

• photographs of the external packaging;

• photographs of the internal packaging; and

• photographs clearly showing the damaged item.

You can find further information in our Returns & Refunds Policy.

QUESTIONS

For questions about shipping or an existing order, please contact:

hello@essenceatelierhome.com