Last updated: October 2026
 

At Essence Atelier Home, we respect your privacy and aim to handle your personal information carefully and transparently.
 

This Privacy Policy explains what information we may collect when you visit www.essenceatelierhome.com, place an order, contact us or interact with our services, and how that information may be used.

Essence Atelier Home is operated by:

Beatriz Bertomeu Gomez
Grand'Rue 14, 1172 Bougy-Villars
Switzerland

Email: hello@essenceatelierhome.com

INFORMATION WE COLLECT

Depending on how you interact with Essence Atelier Home, we may collect information including:

• your name;

• billing and shipping address;

• email address;

• telephone number;

• order and transaction information;

• products purchased;

• payment-related information;

• communications you send to us;

• newsletter preferences;

• IP address;

• device and browser information; and

• information relating to how you use our website.

We only collect information that is reasonably necessary for the operation of our website, fulfilment of orders, communication with customers and administration of our business.

PAYMENT INFORMATION

Payments made through our website are processed by the payment providers available at checkout.

Essence Atelier Home does not directly store complete credit or debit card details.

Payment providers may process information necessary to authorise and complete your transaction in accordance with their own privacy policies and legal obligations.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• process and fulfil your orders;

• arrange delivery;

• process payments and refunds;

• communicate with you about your order;

• respond to questions or customer service requests;

• manage returns or claims;

• prevent fraudulent or unauthorised transactions;

• maintain business and accounting records;

• comply with legal obligations;

• improve our website and services;

• understand how visitors use our website; and

• send marketing communications where you have chosen to receive them.
   

We do not sell your personal information.

LEGAL BASIS FOR PROCESSING

Where applicable data protection legislation requires a legal basis for processing personal information, we may rely on:

Contract

We process information that is necessary to process your order, arrange delivery, handle returns and provide customer service.

Legal obligations

Certain information may need to be retained or processed to comply with accounting, tax, consumer protection or other legal requirements.

Legitimate interests

We may process certain information where reasonably necessary to operate, protect and improve Essence Atelier Home, provided these interests do not override your fundamental rights and freedoms.

Consent

Where required, we may rely on your consent for activities such as certain marketing communications or the use of optional cookies.

You may withdraw consent at any time where consent is the basis on which information is being processed.

MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter, we may use your email address to send occasional information about Essence Atelier Home, including new collections, pieces and atelier news.

You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting:

hello@essenceatelierhome.com

Unsubscribing from marketing communications does not prevent us from contacting you where necessary in relation to an existing order or customer service request.

WHO WE SHARE INFORMATION WITH

We may share personal information with trusted third parties where reasonably necessary to operate our website and fulfil orders.

These may include:

• our website and e-commerce platform;

• payment processors;

• shipping and postal providers;

• email and newsletter providers;

• website hosting and technical service providers;

• analytics providers, where enabled;

• professional advisers such as accountants; and

• public authorities where disclosure is required by law.

These third parties may only receive the information reasonably necessary for the relevant service.

WIX

Our website is created and hosted using Wix.

Wix may process certain personal and technical information on our behalf in order to host the website, provide e-commerce functionality, maintain security and operate services used by the site.

The way Wix processes personal information is also governed by Wix's own privacy practices and contractual obligations.

SHIPPING PROVIDERS

In order to deliver your order, we may provide the relevant shipping company with information such as your:

• name;

• delivery address;

• telephone number; and

• email address.

This information is provided only where reasonably necessary to arrange and manage delivery.

INTERNATIONAL DATA TRANSFERS

Some of the companies that help us operate our website or services may process information in countries other than Switzerland or your country of residence.

Where personal information is transferred internationally, we and our service providers use appropriate legal mechanisms and safeguards where required by applicable data protection law.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain records relating to purchases, payments and accounting may be retained for longer where required by Swiss tax, accounting or other legal obligations.

Customer service correspondence may also be retained where reasonably necessary to manage an order, claim or potential dispute.

When information is no longer required, it may be securely deleted or anonymised.

COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly, including features such as the shopping basket, checkout and website security.

Other cookies may, where enabled, help us understand how visitors use the website or support marketing activities.

Where legally required, non-essential cookies will only be used after you have made the relevant choice through our cookie settings or consent banner.

You can manage certain cookie preferences through the cookie controls available on our website and through your browser settings.

Please note that disabling essential cookies may affect the operation of certain parts of the website.

ANALYTICS

Where enabled, we may use analytics tools to better understand how visitors interact with our website.

Information collected through these tools may include pages visited, approximate location, device type, browser type and information about how visitors navigate the site.

Where required by applicable law, analytics technologies will be subject to the relevant cookie or consent settings.

SOCIAL MEDIA

Our website may contain links to or integrations with social media platforms, including Instagram.

If you interact with these services, the relevant social media provider may collect or process information in accordance with its own privacy policy.

Essence Atelier Home does not control the independent data practices of these platforms.

YOUR DATA PROTECTION RIGHTS

Depending on where you live and the circumstances in which your information is processed, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of your information in certain circumstances;

• restrict certain forms of processing;

• object to certain processing;

• withdraw consent where processing is based on consent; and

• request the transfer of certain information where applicable.

These rights are subject to applicable data protection law and may not apply in every circumstance.

To exercise a privacy right, contact:

hello@essenceatelierhome.com

We may need to verify your identity before responding to certain requests.

DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

CHILDREN
 

Our website and products are not directed specifically at children, and we do not knowingly seek to collect personal information directly from children.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.

THIRD-PARTY LINKS

Our website may contain links to external websites.

Essence Atelier Home is not responsible for the privacy practices or content of websites operated independently by third parties.

We recommend reviewing the privacy policy of any external website you visit.

YOUR RIGHT TO COMPLAIN

If you have concerns about how we handle your personal information, please contact us first at:

hello@essenceatelierhome.com

You may also have the right to raise a complaint with the relevant data protection authority in your country of residence.

For matters falling under Swiss data protection law, the relevant supervisory authority is the Federal Data Protection and Information Commissioner (FDPIC).

Residents of other jurisdictions may also have rights to contact their local data protection authority where applicable.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process information.

The latest version will always be available on this page and will show the date of the most recent update.

CONTACT
 

For questions about this Privacy Policy or the way we handle your personal information:

hello@essenceatelierhome.com